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Privacy & Cookie policy

What personal data we collect, and why we collect it.


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect any personal information you give us such as your name, address and email addresses.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate our Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company website is hosted on the platform. provides us with an online platform that allows us to promote our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.



Changes in the law mean that from 26 May 2011, all websites need your permission to save cookies on your computer. A cookie is a small file, typically of letters and numbers, downloaded onto a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device. Some pages on this website require cookies to be enabled to work correctly. For example, you will not be able to log into our password-protected areas without cookies.

The cookies we use are Google Analytics and session cookies. These help record your use of the website and are used to collect statistics about how you’ve used and navigated the site. None of the cookies we use collect any personal information and they cannot be used to identify you. The information is used to improve the user experience of our website. It’s encouraged to accept the cookies our website uses as it helps to improve your experience and ensure the website works as it’s intended to. 

If you do not want to receive cookies from this website, you can choose ‘cookie settings’ in your web browser and add this domain to the list of websites from whom you do not wish to accept cookies. Each browser is different however, therefore you will need to refer to the help function of your browser if you are unsure of how to do this. 

You can find more information on how to delete and control cookies at

Withdraw your consent.

If you don’t want us to process your data anymore, please contact us at or send us a mail to: Clinic on the Green, Old Blacksmith Shop, Weston Road, Bletchingdon, Kidlington, Oxford, OX5 3DH.

Changes to this Privacy Policy.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions concerning this Privacy Policy.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us a mail to: [Clinic on the Green, Old Blacksmith Shop, Weston Road, Bletchingdon, Kidlington, Oxford, OX5 3DH.

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